పరిష్కృతి

Grievance Redressal System

About Parishkruthi

A 24×7 grievance redressal platform for the citizens of Andhra Pradesh.

Parishkruthi (పరిష్కృతి) is the official grievance management platform of the Andhra Pradesh State Civil Supplies Corporation Limited. It connects citizens directly with the Civil Supplies, Food & Consumer Affairs Department through transparent, auditable workflows.

Our Mission

Citizen-centric governance through digital excellence

We are committed to building a sustainable, world-class governance platform that puts citizens first. Parishkruthi is engineered for transparency, accountability, and rapid resolution. No grievance is closed without the citizen's explicit confirmation.

  • 24×7 grievance acceptance from any location
  • Real-time status tracking and SLA monitoring
  • Mandatory audit trail at every step
  • Multi-language support (Telugu + English)

Implementing Department

Civil Supplies, Food & Consumer Affairs

Government of Andhra Pradesh
Under the State Civil Supplies Corporation Limited (APSCSCL)

APSCSCL is committed to the timely supply of essential commodities and ensuring fair pricing through Public Distribution System (PDS), Fair Price Shops (FPS), and Weights & Measures enforcement across the state.

Platform Capabilities

What makes us different

Transparent Tracking

Every state transition is auditable with timestamps, actors, notes, and attachments.

Officer Accountability

Dynamic SLA engine sets resolution deadlines automatically based on subject and severity.

Multi-Channel Filing

Web, mobile app, WhatsApp, help desk, and Grievance Day all flow into a single workflow.

Independent Audit

Audit team validates rejections and re-investigates dissatisfaction cases for fairness.

Six roles. One workflow.

CITIZEN

Submits grievances and verifies satisfaction.

OFFICER

First responder — resolves, rejects, or escalates.

LEVEL 2 OFFICER

Handles escalations and complex cases.

AUDIT TEAM

Validates rejections and reinvestigates.

CALL CENTER

Closes the loop by collecting citizen feedback.

SUPPORT STAFF

Files grievances for citizens lacking digital access.